Service Refund & Cancellation Policy
Thank you for choosing us for your app, web, and software development needs. We aim for every engagement to deliver measurable value and a positive experience. The following policy outlines when refunds or credits may apply and how cancellations are handled.
1. Scope of This Policy
- Applies to: All professional services we provide, including discovery workshops, design, development, deployment, and ongoing maintenance/support.
- Does not apply to: Third‑party fees (e.g., domain registration, hosting, software licenses) or costs already incurred on your behalf.
2. Satisfaction & Quality Guarantee
We stand behind our work with a Satisfaction Guarantee:
- If you believe deliverables do not match the agreed‑upon scope or quality standards, notify us within 10 business days of receipt.
- We will, at our discretion, either re‑work the deliverables at no extra cost or issue an appropriate credit or partial refund based on the portion of work affected.
3. Refund Eligibility
| Project Stage | Payment Type | Refund Available? | Conditions |
|---|---|---|---|
| Discovery / Planning | Up‑front deposit | 100 % refundable if cancelled within 3 business days of payment and before any workshops begin. | Written notice required. |
| Milestone‑Based Development | Progress invoices | Pro‑rated refund for work not yet started. No refund for completed/approved milestones. | Approval is deemed acceptance. |
| Time & Materials (Hourly) | Weekly/monthly timesheets | No refund for hours already logged. Future work can be paused or cancelled anytime. | 24‑hour written notice to pause. |
| Maintenance & Support Retainers | Pre‑paid monthly/annual fee | Refund of unused, full months if cancelled 15+ days before next billing cycle. | Partial month not refundable. |
4. Change Requests & Scope Creep
- Minor changes (≤10 % of effort): included within agreed budget.
- Major changes: We will issue a revised quote. Work proceeds upon client approval. Refunds are not granted for scope reductions after major changes have already been delivered.
5. Cancellation Procedures
Cancellation by Client
- Send a written cancellation request to petermilton@foundersedgeusa.com.
- We will calculate completed work, expenses incurred, and any refundable balance.
- If a refund is due, it will be processed to your original payment method within 10 business days of final statement.
Cancellation by Us
We reserve the right to cancel a project and provide a full or pro‑rated refund if:
- The client violates agreement terms (e.g., non‑payment, abusive behavior).
- External factors (e.g., legal restrictions) prevent project completion.
6. Dispute Resolution
If a disagreement arises, both parties agree to:
- Attempt a good‑faith resolution via mutual discussion within 14 days.
- If unresolved, proceed to mediated arbitration in [Your Jurisdiction] before pursuing legal remedies.
7. Contact
Questions or refund requests?
📧 Email: petermilton@foundersedgeusa.com
📞 Phone: +14697991621
📍 Address: 1920 Pacific Avenue Suite 2000, Dallas, TX, United States, Texas